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Business Intelligence And Analytics

Real-time Business Intelligence And Analytics

Contact centers require business intelligence and analytics to understand the performance and productivity of agents in order to assess the bottom line growth. Use of real-time visual tools can help managers to monitor contact center statistics, and take suitable actions. This is where Five9 can help you.

The Five9 Reporting solution offers intuitive business intelligence and analytics that provides a comprehensive selection of real-time contact center statistics. Inbound or outbound contact centers - you get a fully customizable solution that includes a variety of statistics, alerts, and performance metrics.

The key offerings of Five9 Reporting include:

The Five9 Supervisor Application

Dashboards for daily monitoring and alerts

100+ historical reports based on operational and business best practices

New graphical and customization capabilities

Form assessing agent and department level employee performance, to determining the IVR and interaction queue activity, Five9 provides end-to-end statistics required to run your business efficiently.

Start today by speaking with one of our experts and receive a free customized quote. Simply click on "Get Info." 


Business Intelligence And Analytics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information