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Business Intelligence Applications

Manage Call Center Efficiently with Business Intelligence Applications

Contact centers require business intelligence applications to manage their daily evolving operations. With timely insights and alerts, supervisors can smartly control their teams – no matter where they are located. This is where Five9 comes in.

Five9 business intelligence applications provide increased accuracy and flexibility at a fraction of the cost. With improved forecasting, you agents can respond more quickly and deliver customer experience. Using the intuitive intelligence, you can:

  • Connect with customers through their channel of choice
  • Give your agents the power they need to respond more efficiently
  • Deliver exceptional service with real-time customer care options
  • Measure key contact center statistics
  • Develop operational insights based on best practices

Five9 has been ranked 76th by the San Francisco Business Times in 2014, on its annual list of Top 100 Fastest Growing Companies - the fifth consecutive year. We have pioneered the cloud contact center industry and lead innovative business intelligence applications and Cloud Application Programming Interfaces (APIs). To learn more, visit our website today.

Business Intelligence Applications

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information