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Business Intelligence Dashboard

Monitor and Measure with Business Intelligence Dashboards

Contact center supervisors need smart tools to view business intelligence data, monitor daily operations, and drive productivity. Looking for data integration, ETL services, analytics, dashboards, pixel perfect, ad hoc reports, and scheduling and delivery capabilities? Five9’s business intelligence dashboards deliver just that.

The Five9 Virtual Contact Center (VCC) platform offers real-time and historical reporting tools to maximize efficiency. Five9 has been designed based on the best practices from hundreds of contact centers. Five9 Dashboards keep a tab on the pulse of your contact center operations.

The Five9’s business intelligence dashboards:

  • Give a complete picture of your contact center
  • Deliver consistent customer experiences
  • Improve agent performance
  • Set up in minutes and requires no IT assistance

Create your own personalized business intelligence dashboard and effectively monitor your contact center performance and productivity. Call us at Phone 1-800-553-8159, or submit "Get Info," to talk with a Five9 expert or to to get a quote. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information