Contact Us:

Chat with Sales

Business Intelligence Platform

Drive Customer Engagement with Business Intelligence Platform

Customer satisfaction plays a key role in business expansion. To make it possible, you require business intelligence to review your contact center performance and take the necessary mitigation action. You need Five9.

Five9 offers historical reporting that enables you to review and measure complete contact center performance. Using this insight, you can share successes with management, or plan action to get the problem sorted out immediately.

With more than 100 standard reports, our robust custom reporting solution helps you tailor reports to suit your or your client’s needs. You can customize reporting using:

  • Templates
  • Column values
  • Groups
  • Filters
  • Time periods

Our business intelligence platform provides statistics on Key Performance Indicators (KPI) required to monitor agent activities. You can:

  • Color code your alarms
  • Check out queue status
  • Join call with agents, if necessary
  • Identify problems with agent performance

To manage your contact center operations with our business intelligence performance, schedule a demo today.

Business Intelligence Platform

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information