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Business Intelligence Services

Business Intelligence Services for Campaign Management

To improve your contact center performance, you need real-time business intelligence to understand how your inbound, outbound, and blended operations are faring. To get intuitive data on contact center operations, partner with Five9 Business Intelligence Services.

Five9 offers advanced technology and reporting solutions to power your multichannel applications. You can deliver better customer engagements, and empower agents with the right information to handle calls.

Our services deliver intelligence on workforce management, quality monitoring, CRM integrations, and much more. This enables agents to reduce Average Handle Time(AHT) and improve First Call Resolution (FCR) – thereby leading to high productivity levels.

Our business intelligence services make it possible to:

  • Set alerts on real-time agent, queue, and campaign statistics
  • Manage campaign performance
  • Text chat or whisper coach with agents and other supervisors

Five9 offers customizable options for your historical and real-time reports. To learn how you can efficiently run your contact center business with our services, submit your information and click on "Get Info" for a free quote, 

Business Intelligence Services

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information