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Business Intelligence Software

Make Targeted Data Driven Business Decisions

Organizations today need to make targeted, data driven business decisions to stay ahead of competition. By leveraging company data, you can gain greater insight, and provide faster analytics-based decisions. Business intelligence software enables you to strategize and improve information distribution and anticipate industry trends apart from offering greater operational visibility.

If you are a contact center owner, you need Five9 Business Intelligence Software to make the right business decisions. Our advanced technology and reporting solutions helps you measure and review the contact center performance and take necessary action to improve customer satisfaction.

You can empower your agents to handle multichannel applications efficiently -move seamlessly between social media, mobile care, live chat, email, and voice calls. You can deliver better customer engagements, and empower agents with the right information to handle calls. Using the business intelligence (BI) insight, you can respond more efficiently to customer requests and provide better experience across all channels.

We deliver BI on workforce management, quality monitoring, CRM integrations, and much more, thus improving productivity, First Call Resolution (FCR), and reducing agents Average Handle Time(AHT).

Our business intelligence software make it possible to:

  • Resolve customer problems faster, and manage campaign performance efficiently
  • Set alerts on real-time agent, queue, and campaign statistics
  • Text chat or whisper coach with agents and other supervisors
  • Transfer interactions to agents with the right skills
  • Provide high-quality responses with the help of supervisor features like whisper coaching, silent monitoring, chat, and barge-in help

Gain more business insights using our Business Intelligence Software and manage your contact center operations with ease.  Start by talking to a Five9 expert or getting a quote today. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information