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Business Intelligence Solutions

Smart Business Intelligence Solutions

Call center volume is always on an upswing, as more customers turn to them with service or support requests. To manage the millions of calls you get every day, you need business intelligence solutions that guide you with everyday operations. This is where Five9 comes in.

Five9 cloud call center technology can handle an enormous amount of applications and information safely and securely. With scalability on demand, you can eliminate the need to upgrade hardware or software, or maintain separate IT teams for support.

Using the business intelligence gained from Five9, you can:

  • Conduct root cause analysis for incident management
  • Issue escalations and resolutions in time
  • Monitor alarming changes and trends to ensure SLA adherence
  • Track all call center issues to close to maintain productivity

It takes very little to get started with Five9. You need a PC workstation, high-speed Internet connection, and a USB headset. For everything else, there’s Five9 to support you.

To understand how our business intelligence solution can help you, give us a call at 1-800-553-8159. You can also request a quote or more information by clicking on "Get Info."

Business Intelligence Solutions

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information