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Business Intelligence Systems

Business Intelligence Systems to Monitor Contact Center Operations

Business intelligence systems help you gain deep knowledge on the working of your business. If you are a contact center owner, you need Five9 reporting to make the right business decisions.

Five9 Reporting provides you the much needed statistics to maintain predictability in a contact center environment. Your managers need insights into new trends and rising challenges to efficiently handle daily operations. With a comprehensive overview of your complete contact center operations, you can drill down into the detail, identify problems, and work out a solution fast.

We offer over 100 standard reports on:

  • Queues, Agents, and Interactions
  • Campaigns, and IVR Scripts
  • Do-Not-Call options, and Worksheets

They can be viewed as charts or exported into a spreadsheet application. With real-time information summarized and presented in customizable format, Five9 ensures you can realize full benefits from your contact center operations.

To learn more, talk to one of our Five9 experts and receive a free quote. 

Business Intelligence Systems

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information