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Business Management Software

Automates The Quality Process With Leading Business Management Software

Customers today want immediate response and timely solutions to their queries. Oftentimes, it is difficult to keep up with the demand. Quality performance lead to happy and satisfied customers, that in turn increases profitability and revenue for your business. Give your employees the right business management software to ensure customers get what they want.

Powered by the business management software, and hosted within our data centers, Five9 automates the quality management process from start to finish, whether your agents, supervisors, and quality managers are remote or sitting in your contact center.

Using the business management software, you can:

  • Deliver what customers want—self-service and quick resolution
  • Build and manage automated voice applications that customers actually appreciate and use
  • Improve agent performance and customer satisfaction ratings
  • Queue statistics and activity
  • Know campaign status and performance.

Five9’s easy-to-use application provides you all the call center management tools and features you need to run your operations more effectively. Want to know more, schedule a demo today. Talk to an expert at Five9 and learn more or receive a custom quote. Submit and request with "Get Info" button or call 1-800-553-8159.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information