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Business Management System

Achieve the RIght Balance Between Customer Satisfaction & Business Goals with Contact Center Business Management System

Contact center business management involves a lot of effort and time. From tracking agent performance, to monitoring customer service goals – every operational aspect needs to be carefully monitored, and measured. This is where Five9 comes in.

Five9 contact center software is an effective business management system that allows managers to quickly monitor and react – irrespective of their location. Our business intelligence solution offers:

  • Agent performance and customer satisfaction ratings
  • Queue statistics and activity
  • Campaigns status and performance

Five9 enables supervisors to silently listen without letting the customer or agent knowing - to understand the current issue at hand. There is also the option to whisper, communicating with the agent without the customer knowing. Barging into the call and text messaging options are also available as part of the monitoring features.

Whether it is inbound, outbound, or blended contact centers, or multichannel campaigns, Five9’s business management system covers every aspect of campaign execution and management. To learn more about our offerings, call us today. 1-800-553-8159

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information