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Business Performance Management

Five9 Ensures Seamless Business Performance Management

Effective business performance management greatly enhances the way mission-critical business goals are defined, communicated, monitored, and achieved. Regardless of whether your contact center handles inbound calls, outbound calls, or both, managing its performance is a difficult job. Every operational aspect of a call center needs to be carefully monitored, and measured - be it tracking agent performance, or monitoring customer service goals. You can now optimize your call center performance, with Five9.

Five9 contact center software helps you monitor business performance, by allowing supervisors to effectively track agent performance and metrics, regardless of their location. Our proven methodology helps achieve measurable goals that seamlessly fulfill your business objectives and brings about long-term success. The Five9’s business intelligence solution offers:

  • Agent performance and customer satisfaction ratings
  • Campaigns status and performance
  • Queue statistics and activity

Learn more about how Five9 can improve business process management by talking to a Five9 expert and receiving a quote. 

Business Performance Management

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information