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Business Process Automation

Easy Business Process Automation with Five9

Business process automation is the key to adding business value to your contact center, besides being a strategic enabler of business control and agility. Whether you are an inbound, outbound, or blended contact center, Five9 provides market-leading virtual solutions to automate your business processes.

Our easy-to-use application provides you all the management tools and automation solutions to run your contact center operations, and improve:

  • Quality - Monitor calls based on KPIs, conduct root-cause analysis to identify contributors to KPI target breaches. Take corrective actions for quality improvement, better sales performance, greater customer retention, and marketing campaign effectiveness
  • Reporting & Analytics- Five9 real-time reports allow supervisors to monitor the contact center more effectively. View statistics and KPIs to improve reaction time to call volume and manage agents and queues. Customize reports based on the selected criteria and quickly build reports with the data
  • Workforce Management - Achieve the perfect balance between service and cost level management with accurate tools that forecast volume. Schedule contact center staff based on workload, and ensure real-time schedule adherence.

To learn more about Five9’s business process automation, contact us today by requesting more information and a quote or from a Five9 expert. 

Business Process Automation

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information