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Business Service Management

Move Your Contact Center to the Cloud with Five9's Business Service Management Team

Traditional contact center solutions have operational challenges that necessitate the use of cloud solutions to improve service levels. Five9 Professional Services can help you with smooth, successful transition to the cloud.

Five9 is the leading cloud contact center platform. Our business service management team uses a phased approach to create a robust, customized solution for you. It covers everything from, defining business goals to deployment of the Five9 platform, and more.

Using the Five9 platform, you can:

  • Identify all project deliverables and milestones
  • Set up scheduled conference calls
  • Create a project plan to design an interface between the Five9 platform, your CRM, and other systems

Five9 has the bandwidth and technical staff to handle multiple projects at a time. We work on more than 2,000 projects each year. To move to the cloud, choose Five9’s business services. Start today and talk to an expert at Five9 or get a free quote. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information