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Empower Call Agents with Five9 Software

In the past years, call centers have consistently struggled to reduce agent attrition. Call agents are the cornerstones of a contact center. They need to engage customers across communication channels. To empower them, Five9 provides a cloud-based flexible system to operate.

Five9’s multichannel administration dashboard provides excellent features to allow call agents to work in tandem with customers.

  • Use out-of-the-box, and customizable widgets to enhance standards reports
  • Switch between phone, social, email, and chat sessions
  • Prioritize calls by LIFO/FIFO, date range, sentiment, cluster, etc.
  • Use simple script library that contains answers to popular questions

With easy-to-use visual call routing systems, Five9 empowers call agents to handle each caller appropriately. With support for the ACD Queues and Skills-Based Routing, call centers now have the flexibility to prioritize traffic and maximize business results.

Drive high productivity from call agents with Five9 cloud contact software. Start with a free quote by clicking on "Get Info."

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information