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Call Center Agent

Happy Call Center Agents = Happy Customers

Contact center agents have an incredibly tough job. They are your front line and first impression. Their performance has a major impact on productivity, effectiveness, and customer experience. Customers may call, email, chat or tweet, but no matter the method, agents need to armed with the best tools. Five9 has them!

Your company can improve the bottom line and boost customer satisfaction by enabling agents to be more productive, more efficient and provide more meaningful customer service. In order for agents to do their jobs successfully, they need access to the right tools and information at the right time.

At Five9 we address:

  • Common pain points agents face and how to avoid creating a frustrating work environment
  • How to improve the agent experience in a variety of different ways, both small and large
  • How to improve the bottom line and boost customer satisfaction by enabling agents

Happy, well trained, and well armed agents are worth their weight in gold. Treat them like the treasures they are and watch business soar. Click on "Get Info" to talk to an expert and get a free quote or call us at Phone 1-800-553-8159


Call Center Agent

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information