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Call Center Data Analysis

Call Center Data Analysis and Reporting Software

You want to work smarter — not harder. Contact center managers must measure and monitor team performance.  You need to take quick and proactive steps towards successful problem resolution. How do you maximize call center performance and operational efficiency with state-of-the-art reporting software?


Five9 Dashboards with intuitive visual design, allow you to manage operations efficiently and see results in real time. Your statistics including queues, agents, campaigns, and lists, can have adjusted thresholds and automatic alerts. Create personalized dashboards in minutes with no training or IT assistance. Know precisely how well your teams are performing at a glance. Measure key stats and monitor agents with Five9.


  • Gain complete Insights into trend patterns
  • See challenges for process improvement
  • Automate standard reports in your choice of formats
  • Create custom reports – tailored to your business with up-to-date information
  • See and compare historical data instantly

Five9 call center data analysis and reporting software will change the way you look at analytics. It will give you the actionable insights needed to grow your business and improve your bottom line. Learn more today from a Five9 expert by clicking on "Get Info."


Call Center Data Analysis

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information