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Call Center Management

Call Center Management Best Practices

Management of a call center requires knowledge based on thousands of testing hours and ongoing maintenance. You need a lot of information to determine the current optimal solutions for your company. How can you determine if you have the best technological infrastructure in place?


Five8 knows. We have done created the optimal tools available today. With Five9 you will have sophisticated management applications to:


  • Monitor and coach agents will full supervision
  • Record live interactions and easily create historical reports
  • Customize quality management controls
  • Utilize complete workforce management tools


Make you call center management practices efficient and effective with Five9. Get a quote and visit with one of our experts at Five9 today. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information