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Call Center Monitoring

Call Center Monitoring and Five9

As customers demand high quality service interactions, your call center needs monitoring. You must ensure seamless customer service. You need your managers to be able to easily gain insight and measure performance.

With Five9 solutions in place, your contact center team will have everything they need to ensure a consistent and positive customer experience.

  • Be proactive — take necessary action early on
  • Monitor agent activity and instant messaging
  • Listen to call recordings for training and documentation
  • Allows supervisor to silently monitor live calls

Knowing how agents handle customer inquiries and adherence to quality guidelines is essential to your call center's long-term success. Five9 is the industry leader for a reason. Learn more today by chatting with one of our experts and getting a customized quote. 

Call Center Monitoring

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information