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Call Center Operations

Move your Call Center Operations to the Cloud

Contact centers are today moving from on-premise solutions to all in one software suites in the cloud. Five9 contact center solutions have been designed to leverage cloud ecosystems and to be accessible to all business users via a standard browser.

Users can define, launch, and optimize campaigns without help from IT. They can upload and manage call lists, create skills-based routing, monitor operations, produce and refine reports, and adjust parameters, without third party help. Moving your contact center operations to the cloud has multiple benefits that include:

  • No Infrastructure cost - No need for any hardware, software, equipment and infrastructure and other IT resources for you
  • Configuration , that only lasts days, not months
  • Becoming more competitive, more efficient, more effective
  • Software upgrades easy and maintained in the cloud
  • Pre-built integration with leading CRM solution
  • Scalable as and when required
  • Pay as you grow model. You only pay for what you use

Want to know more about cloud contact center operations, contact us at 1800-553-8159.

Call Center Operations

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information