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Call Center Software for Business Process Outsourcers

For Business Process Outsourcing (BPOs) companies, client expectations are always high. The service level agreements expect agents to be ready whenever they need them. They also check for agent knowledge, productivity, and other integration features before they close the deal with a BPO.

To meet BPO demands, and improve agent productivity and satisfaction, partner with Five9.

Five9 cloud call center software improves the quality of customer experience, while reducing agent attrition, and operational and training costs. We offer the Five9 Supervisor App for iPad to enable managers to keep call center operations under their control. You can:

  • Silently listen without letting the agent or customer knowing
  • Communicate with the agent without the customer knowing
  • Join the call with all parties knowing
  • Text message other agents or supervisors

Enjoy staffing, agent, and software flexibility with Five9. Our robust call center management tools are unique among hosted software providers, offering seamless operations – minus the costs, delays or headaches.

To learn more about our call center outsourcing features, submit the quick request to "Get Info." A Five9 expert will provide you with more information and a custom pricing guide. 

Call Center Outsource

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Call Center Outsourcing: When Flexibility Is Top Priority

With Five9 solutions in the cloud, business process outsourcers (BPOs) can scale operations as needed, turn on agent stations instantly, and align to changing business demands in real time — all while maintaining predictable costs. Five9’s cloud platform has been built...

Outbound Call Center: Triple Your Contacts Per Hour

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.

Predictive Dialer:Triple Your Productivity

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Progressive Dialer: Increase Agent Talk Time

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Power Dialer: Drive Results at Your Pace

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically...

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