Call Center Software for Business Process Outsourcers

For Business Process Outsourcing (BPOs) companies, client expectations are always high. The service level agreements expect agents to be ready whenever they need them. They also check for agent knowledge, productivity, and other integration features before they close the deal with a BPO.

To meet BPO demands, and improve agent productivity and satisfaction, partner with Five9.

Five9 cloud call center software improves the quality of customer experience, while reducing agent attrition, and operational and training costs. We offer the Five9 Supervisor App for iPad to enable managers to keep call center operations under their control. You can:

• Silently listen without letting the agent or customer knowing
• Communicate with the agent without the customer knowing
• Join the call with all parties knowing
• Text message other agents or supervisors

Enjoy staffing, agent, and software flexibility with Five9. Our robust call center management tools are unique among hosted software providers, offering seamless operations - minus the costs, delays or headaches.

To learn more about our call center outsourcing features, submit the quick request to "Get Info." A Five9 expert will provide you with more information and a custom pricing guide.