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Call Center Products

What to Consider In Call Center Products

When evaluating the options available today in call center products, you want to look at all your needs. You know the selection is important and you need a solution that is scalable and will work in the future. What should your business consider?


Take a look at the tools offered and which solutions they address. Five9 Virtual Call Center software features include:

 

  • Automated Call Distributor with routing based on agent skills
  • Voice self-service with outbound dialers and computer telephony integration
  • Multi-channel solutions for phone, web, chat, mobile, email, and social channels
  • Advanced Natural Language Processing based on, business rules and a proven routing engines
  • Pre-packaged CRM integrations for use with Salesforce, Oracle, Microsoft, NetSuite, and Zendesk 
  • A trusted platform that is reliable, secure, compliant, and scalable

Five9 is the global leader in call center products and software solutions. Learn more today about how we can work for your business.  Click on "Get Info" and a Five9 expert will give you more information and a customized free quote. 


Call Center Products

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information