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Call Center Reporting Metrics

Call Center Reporting Metrics and Five9

It is important for your organization to know how those who represent you are performing. You want to have access to reliable metrics. What if you could see at a quick glance how well your call center team is performing?


With FIve9 dashboards in place, you will quickly benefit from just that. Our visual design allows you to manage call center operations efficiently and have performance reporting at your fingertips. Insights available with Five9 reporting software include:

  • View of trends and challenges for process improvements
  • Automated standard reports - In your choice of  formats
  • Custom reports – tailored specifically for your business with timely information
  • Performance metrics - real-time and historical data

Five9 call center reporting software solutions quickly show actions needed to grow your business. Submit "Get Info" request or call 1-800-553-8159 to learn more and receive a free quote. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information