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Call Center Reports

Call Center Reports — Work Smarter, Not Harder

Call center managers need to quickly measure and monitor team performance. You know that being  proactive is a huge factor in successful problem resolution. What is the best solution for creating call center reports with the most important information?


Five9 dashboards offer an intuitive visual design for management of call center efficiency. Easily set thresholds and alerts on real-time statistics. Create simple customized dashboards in minutes without training or IT assistance. See your team's performance at a glance. Measure key statistics to analyze call center performance.


Our Five9 reporting software provides:

  • Complete trends insights with a view to challenges for process improvement
  • Automation of standard reports - tabular, graphic, charts, or spreadsheets
  • Detailed custom reports – tailored to fit your business with up-to-date information
  • Real-time and historical data with performance metrics

To maximize call center performance and operational efficiency get Five9 call center reporting software. Click on "Get Info" for immediate access to our experts, or call us at 1-800-553-8159 to learn more.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information