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Call Center Research

Call Center Research and Why Five9 Is the Best Choice

You know a call center must be trustworthy. You must have confidence in how phone calls are handled. You know there is only one opportunity to make a good first impression. Is it possible to set a goal of good customer outcomes — on the first call?

Managing a call center can be difficult, With Five9 and support staff you will be certain that quality performance is maintained. Our specific solutions:

  • Help managers provide an atmosphere of community
  • Improve communication skills to keep needed company information instantly available to each representative
  • Ensure that your customers remain satisfied with you, even after their initial investment

With Five9 you can build loyalty and deliver top-class service. Learn more about Five9 advantages for your Call Center by talking to one of our experts today. 

Call Center Research

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information