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Call Center Status Metrics

Track Your Performance with Call Center Metrics

Every successful call center must maintain an elite standard of customer service and manage hundreds or thousands of calls each hour. You need the latest and most accurate metrics and KPIs to measure performance. The old metrics used are outdated and unreliable and put together from multiple systems. Operate effectively and optimize your call center performance with Five9.

Five9 offers cloud-based Call Center Software with all the robust capabilities of premise-based call center software. Five9 enables you to gain personal insight, thoroughly review, and accurately measure the performance of your agents.

The Five9 Virtual Call Center Suite empowers supervisors to leverage real-time information available and:

  • Monitor call center statistics and performance
  • Personalize their views and alerts and view real-time information in an Excel dashboard
  • Get a comprehensive selection of real-time call center statistics
  • Get statistics for agents, ACD queues, campaigns, lists, and more
  • Create tailored Excel dashboards that refresh in real time
  • Quickly identify problems or easily join calls with “silent,” “whisper,” or “barge in” options

Five9 provides users with several advanced customization options and call center status metrics. Get immediate access to our experts by calling us at 1-800-553-8159 or

clicking on "Get Info."

Call Center Status Metrics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information