Call Center Status Metrics

Track Your Performance with Call Center Metrics

Every successful call center must maintain an elite standard of customer service and manage hundreds or thousands of calls each hour. You need the latest and most accurate metrics and KPIs to measure performance. The old metrics used are outdated and unreliable and put together from multiple systems. Operate effectively and optimize your call center performance with Five9.

Five9 offers cloud-based Call Center Software with all the robust capabilities of premise-based call center software. Five9 enables you to gain personal insight, thoroughly review, and accurately measure the performance of your agents.

The Five9 Virtual Call Center Suite empowers supervisors to leverage real-time information available and:

  • Monitor call center statistics and performance
  • Personalize their views and alerts and view real-time information in an Excel dashboard
  • Get a comprehensive selection of real-time call center statistics
  • Get statistics for agents, ACD queues, campaigns, lists, and more
  • Create tailored Excel dashboards that refresh in real time
  • Quickly identify problems or easily join calls with “silent,” “whisper,” or “barge in” options

Five9 provides users with several advanced customization options and call center status metrics. Get immediate access to our experts by calling us at 1-800-553-8159 or

clicking on "Get Info."

Call Center Status Metrics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.

Call 1-800-553-8159 for More Information