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Call Center Tracking Software

What is the Best Call Center Tracking Software?

You want to make certain your call center is making the best of every contact opportunity. It is necessary to get a good picture of how well your business is doing in this all important area. What should you consider?


The Five9 Cloud Contact Center Software Suite offers sophisticated management applications.  Our tools include:

  • Supervisor applications to monitor and coach agents
  • Real-time and historical reporting
  • Quality workforce management and tracking


Learn more about the possibilities from the industry leader in call center solutions.  Over 2,000 satisfied customers use our tools daily to create positive outcomes. If you would like to talk to a Five9 expert or receive a free quote today, click on "Get Info". 

Call Center Tracking Software

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information