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Call Center Training

Improve Agent Efficiency with Call Center Training

Agent training is key to the success of every call center. Individually training new agents can be time and cost intensive. Let Five9 prepare your agents and empower them with right tools.

Five9 University provides online training modules covering every capability of the cloud contact center solution. Modules are customized for each of the role-based applications we provide -Supervisors, Agents, Administrators, and Reporting. Each section reviews best practices and essential features for contact center operations and gives your agents the information they need to be Five9 Certified.

Five9 Certification is a simple three-step process:

  • Select a certification track
  • Review the online training materials
  • Take the online certification exam

Through Five9 University, your contact center managers and agents hone their skills and become experts in the Five9 Virtual Contact Center. Peek at a free customized quote by clicking on "Get Info." Call us at 1-800-553-8159 and leave the training to us.

Call Center Training

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information