Agent training is key to the success of every call center. Individually training new agents can be time and cost intensive. Let Five9 prepare your agents and empower them with right tools.
Five9 University provides online training modules covering every capability of the cloud contact center solution. Modules are customized for each of the role-based applications we provide -Supervisors, Agents, Administrators, and Reporting. Each section reviews best practices and essential features for contact center operations and gives your agents the information they need to be Five9 Certified.
Five9 Certification is a simple three-step process:
Through Five9 University, your contact center managers and agents hone their skills and become experts in the Five9 Virtual Contact Center. Peek at a free customized quote by clicking on "Get Info." Call us at 1-800-553-8159 and leave the training to us.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.
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