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Call Center Vs Contact Center

Call Center Vs Contact Center — What is the Difference?

The success of every business today depends on the overall customer experience. Do your customers just want a call, or do they want to make a contact or connection?Contact centers build and nurture relationships in addition to selling. How do you improve the customer experience, with the best solutions available today?


Five9 is a global leader in creating the optimal customer interactions. With our set of tools in place you will have:

  • Call routing to the right queue and representative
  • Optimal integration with your current data structure
  • Improved customer intelligence — creating opportunity for a positive outcome on the first call

Five9 Cloud Content Center Software Suite ensures that every interaction is captured and available for each agent. You will immediately identify areas needing improvement. Contact us today to learn more about how to increase both productivity and revenue. Submit "Get Info" or call 1-800-553-8159.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information