Historically call centers have struggled to reduce agent attrition and improve agent satisfaction. Your “work from home” agents require only a PC, headset, and a fast broadband connection. A dedicated Five9 Manager will work with you to configure the Five9 on-demand call.
Five9 offers top call center services no matter where the agent is located. Five9’s software provides advanced functionalities paying for only what you use. Because it's in the cloud, agents can log in and take calls from anywhere. Having call center staff ready and able to respond proactively improves brand loyalty and long-term business growth.
Companies have recognized that staffing professional at-home agents can offer:
With a remote workforce, companies can serve their customers in an effective way and save money on their payroll at the same time! Get a free quote by clicking on "Get Info," and let's get started.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.
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