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Call Center Workforce Management

Workforce Management Tools for Call Centers

Managing a call center with agents working across the globe is an arduous task for managers. For centralized call center workforce management, you need a cloud-based solution that seamlessly connects agents. Partner with Five9 for sophisticated cloud call center workforce management solutions.

Five9 Workforce Management solution empowers your contact center managers to manage agents, and effectively drive operational efficiencies to meet customer goals. We help you calibrate your contact center operations for optimum results.

Supervisors and managers use call volume and agent availability factors to:

  • Minimize overtime
  • Determine right agent team size
  • Discover trends on traffic volume
  • Manage agent requests for time off
  • Adjust schedules and make adjustments through drag-and-drops
  • Identify the best time to hold meetings

To leverage the power of Five9’s call center workforce management, call us at 1-800-553-8159.  For a free customized quote from an expert, click on "Get Info" today.

Call Center Workforce Management

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information