Managing a call center with agents working across the globe is an arduous task for managers. For centralized call center workforce management, you need a cloud-based solution that seamlessly connects agents. Partner with Five9 for sophisticated cloud call center workforce management solutions.
Five9 Workforce Management solution empowers your contact center managers to manage agents, and effectively drive operational efficiencies to meet customer goals. We help you calibrate your contact center operations for optimum results.
Supervisors and managers use call volume and agent availability factors to:
To leverage the power of Five9’s call center workforce management, review the A,B,C's on our data sheet or call us at 1-800-553-8159.