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Call Center Workforce Management

Workforce Management Tools for Call Centers

Managing a call center with agents working across the globe is an arduous task for managers. For centralized call center workforce management, you need a cloud-based solution that seamlessly connects agents. Partner with Five9 for sophisticated cloud call center workforce management solutions.

Five9 Workforce Management solution empowers your contact center managers to manage agents, and effectively drive operational efficiencies to meet customer goals. We help you calibrate your contact center operations for optimum results.

Supervisors and managers use call volume and agent availability factors to:

  • Minimize overtime
  • Determine right agent team size
  • Discover trends on traffic volume
  • Manage agent requests for time off
  • Adjust schedules and make adjustments through drag-and-drops
  • Identify the best time to hold meetings

To leverage the power of Five9’s call center workforce management, review the A,B,C's on our data sheet or call us at 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.