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Call Center Workforce Management Software

Call Center Workforce Management Software

Managing a call center workforce with agents working across the globe is a challenge. For centralized management, you want a cloud-based solution to seamlessly connect agents. How do you accomplish this?

Partner with Five9 for state-of-the-art call center workforce management software.

Five9 workforce management tools empower your contact center supervisors to manage agents, and efficiently drive operations to meet your customer goals. Your managers will use call volume and agent availability factors to:

  • Minimize overtime
  • Determine correct agent team size
  • Discover trends based on traffic volume
  • Manage agent requests for schedule changes
  • Change schedules with fast drag-and-drop adjustments

To leverage the power of Five9’s call center workforce management software tools, watch our video, then call us at 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.