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Call Center Customer Service Training

Call Center Customer Service Training

When considering customer service call centre training, what is most important? Your goal is the best customer satisfaction at the lowest possible cost. What tools could make that happen?

At Five9, we understand that the best customer experience matters most. With optimal solutions in place, your day can concentrate on helping people on both ends of the contact. With Five9 you will:

  • Have quick access to up-to-the-minute reference data
  • Benefit from increased efficiency and productivity
  • Have access to simple and flexible reporting documentation
  • Profit from secure, seamless, and measurable positive results

Learn more about considerations in call centre customer service training. The "Get Info" request will put you in contact with one of our Five9 experts.

Call Center Customer Service Training

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information