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Call Control

Empower Agents with Cloud Call Control Tools

Cloud contact centers enable businesses to handle huge amount of information much faster, and more securely. Centralized, premise-based systems frequently experience capacity issues, with agents not having enough call control options, while being prone to disaster, as well.

To bring down contact center complexity, and give more call control to the agents, move to the Five9 Cloud. With the Five9 Cloud, resources can be dynamically reallocated amongst devices in the network, to achieve greater operational efficiency through economies of scale.

  • Control — Configure our contact center in hours, no need for any external IT support
  • Scalability — Keep adding agents as and when you need them, increase licenses and line capacity – with one phone call
  • Business Agility — Let agents take calls from anywhere, with supervisor monitoring features

Our Network Operations Center (NOC) provides monitoring and reporting tools for shortand long-term trending data. For managers to “see” network activity, and remedy problems before they develop. Gain full call control with Five9 cloud contact center solutions. Click on "Get Info" to request a quote or to talk with a Five9 expert. 

Call Control

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information