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Call Detail Records

Monitor & Track Contact Center Call Detail Records for Operational Insights

Until recently, not many companies could afford to use contact center technology. Cloud contact center technology enables companies of all sizes to use feature-rich functionalities to derive call detail records, empower agents, and deliver outstanding customer service.

Partner with Five9 cloud contact center services to get actionable intelligence on the various contact center statistics. We provide a comprehensive overview of your contact center, with a robust and fully integrated Five9 Reporting Application.

We help you monitor and measure the key statistics, and develop operational insights for your agents, and supervisors. You get:

  • Real-time and historical data based on call detail records
  • Employee level performance
  • IVR and interaction queue activity
  • Campaign statistics and ACD status

The platform also makes it possible to view and set alerts on campaign activities, and start and stop them, when required. With more than a 100 standard reports on various call detail records, Five9 facilitates easy tracking of every customer interaction. To learn more, get a free quote,  and talk with one of our experts — click on "Get Info". 

Call Detail Records

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information