Call Management Process

Optimizing the Call Management Process

With agents working in multiple locations, the call management process is a complicated task. For optimized call management, you need a cloud-based solution that seamlessly connects agents. What is the best call management process available today?

Five9 has proven solutions that drive operation efficiency and empower effective management of your representatives. We will help you calibrate your operations for best possible results. Managers and supervisors will use call volume and agent availability factors to:

  • Determine right agent based on team size
  • Minimize overtime costs
  • Discover trends based on current traffic volume
  • Adjust schedules and manage time off requests
  • Identify the best potential meeting times

Learn more about the power of Five9’s proven call management process today from a Five9 expert. Click on "Get Info" or call 1-800-553-8159

Call Management Process

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information