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Call Management Process

Optimizing the Call Management Process

With agents working in multiple locations, the call management process is a complicated task. For optimized call management, you need a cloud-based solution that seamlessly connects agents. What is the best call management process available today?


Five9 has proven solutions that drive operation efficiency and empower effective management of your representatives. We will help you calibrate your operations for best possible results. Managers and supervisors will use call volume and agent availability factors to:

  • Determine right agent based on team size
  • Minimize overtime costs
  • Discover trends based on current traffic volume
  • Adjust schedules and manage time off requests
  • Identify the best potential meeting times

Learn more about the power of Five9’s proven call management process, view our video and call us at 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.