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Call Monitor

Why You Need a Call Monitor

For successful resolution of problems, contact center managers need to quickly measure and monitor team performance. Being able to take fast and proactive steps is very important. What should you consider when you need a call monitor?


For maximum performance and operational efficiency consider Five9 call center reporting software. Our intuitive dashboards give an efficient view of all operations. You will set alerts based on thresholds and real-time statistics including queues, agents, campaigns, and lists. Our Five9 reports include:


  • Complete Insights into trends and processes needed improvement
  • Automated standardized reports in your choice of formats
  • Custom reporting with tailored statistics specific for you business
  • Data driven performance metrics based on real-time and historical data

 Know exactly how ell your trams are performing at a glance with Five9. Learn more today and get a quote by talking to a Five9 expert. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information