For successful problem resolution, call center managers need to quickly measure and monitor team performance. The ability to take fast, proactive steps is very important. What should you consider when you need call monitoring?
For maximum operational efficiency and performance, consider Five9 call center reporting software. Our intuitive tools give an efficient overview of all operations. You will be able to set alerts based on your own thresholds and real-time statistics including agents, queues, campaigns, and lists. Five9 reporting tools include:
- Valuable insights into trends and processes in need of improvement
- Automation of standardized reports in your format choice
- Custom tailored reporting statistics
- Data driven performance reports based on real-time and historical data
Know exactly how well your team is performing at a glance — with Five9. Learn more today. Watch our demo and call us at 1-800-553-8159.