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Call Monitoring

Call Monitoring Software Tools

For successful problem resolution, call center managers need to quickly measure and monitor team performance. The ability to take fast, proactive steps is very important. What should you consider when you need  call monitoring?


For maximum operational efficiency and performance, consider Five9 call center reporting software. Our intuitive tools give an efficient overview of all operations. You will be able to set alerts based on your own thresholds and real-time statistics including agents, queues, campaigns, and lists. Five9 reporting tools include:


  • Valuable insights into trends and processes in need of improvement
  • Automation of standardized reports in your format choice
  • Custom tailored reporting statistics 
  • Data driven performance reports based on real-time and historical data


Know exactly how well your team is performing at a glance — with Five9.  Learn more today by talking to a Five9 expert.  Click on "Get Info" for a free quote or call us at 1-800-553-8159.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information