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Call Monitoring Application

What is the Best Remote Call Monitoring Application?

Efficient call center managers constantly measure and monitor their team performance. Your business must take proactive steps to create successful problem resolutions. Is it possible to be effective with a remote call monitoring application?


Five9 is the world leader in efficient solutions for call center management. Our proven workforce tools will monitor all calls and easily measure key statistics. With Five9 proven software solutions you will:


  • Gain Insights into rapidly changing current trends
  • View areas needing attention and improvement 
  • Automate reports with view choice of spreadsheets, charts, tabs, or graphics
  • Create up-to-the-minute custom tailored reports
  • See data comparison statistics — both live and historic
  • Access the supervisor specific application to coach and monitor representatives


Learn more about how to get started with the best call monitoring application — Five9. "Get Info" from one of our Five9 experts or call us at 1-800-553-8159.

Call Monitoring Application

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information