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Call Monitoring System

Improve Your Call Monitoring System with Five9

Your call center managers must measure and monitor team performance. Your organization wants the ability to take fast and proactive steps towards successful problem resolution. What is the best call monitoring system available today?


Five9 is the proven expert in solutions for maximizing call center performance. Our intuitive dashboards allow optimal efficiency in management operations. Quick set up can be customized quickly without any IT assistance.  Monitor your agents and measure key statistics to analyze performance.With Five9 reporting software your business will:


  • Have complete Insights into current trends
  • Quickly view challenges in your process needing improvement
  • Automate standard reports in your choice of formats — tabular, charts,  graphic, or spreadsheets
  • Create custom reports – tailored for your business with up-to-date information
  • Obtain performance metrics - Real-time and historical data
  • Utilize supervisor applications to monitor and coach agents


Implement a high quality call monitoring system with a straight forward processes — Five9. Click on "Get Info," or call us at 1-800-553-8159to learn more and receive a free quote. 

Call Monitoring System

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information