Your call center managers must measure and monitor team performance. Your organization wants the ability to take fast and proactive steps towards successful problem resolution. What is the best call monitoring system available today?
Five9 is the proven expert in solutions for maximizing call center performance. Our intuitive dashboards allow optimal efficiency in management operations. Quick set up can be customized quickly without any IT assistance. Monitor your agents and measure key statistics to analyze performance.With Five9 reporting software your business will:
- Have complete Insights into current trends
- Quickly view challenges in your process needing improvement
- Automate standard reports in your choice of formats — tabular, charts, graphic, or spreadsheets
- Create custom reports – tailored for your business with up-to-date information
- Obtain performance metrics - Real-time and historical data
- Utilize supervisor applications to monitor and coach agents
Implement a high quality call monitoring system with a straight forward processes — Five9. View our Reporting demo video then call us at 1-800-553-8159 to learn more.