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What Is Call Resolution?

Drive Faster Call Resolution with Five9

In inbound marketing, call center agents need to work proactively, by ensuring timely call resolution. To empower your agents to make the right call resolution, at the right time, partner with Five9. Five9’s inbound cloud contact center solution offers top skills-based routing capabilities to route inbound contacts.

Our cloud Automatic Call Distribution (ACD) software delivers highly responsive call across multiple channels, to create better business outcomes. Agents get to work on calls from multiple ACD queues, and if required, log into specific queues. To bring down your first call resolution, Five9 lets you:

  • Add pre-built messages to alert callers about the estimated wait times
  • Give callers the option to receive an agent callback when the queue gets to their position
  • Leave a voicemail for subsequent follow-up

The Five9 Cloud ACD also integrates with your website to capture call requests from visitors, and routes them immediately for proactive outbound engagement. To lower your first call resolution, partner with Five9. One of our Five9 experts would love to talk to you about a quote and answer any questions you may have. Submit a request to "Get Info" and we will quickly be in touch. 

What Is Call Resolution?

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information