CCaaS Gartner Magic Quadrant

CCaaS - Gartner Magic Quadrant Places Five9 as Leader

You make sure you hire the best people. You deliver the best product and services. Check and Check, but how do you ensure you select the best Contact Center as a Solution (CCaaS) available to give your team the world-class tools they need to excel and build your business? Gartner, Inc. is an objective and insightful information technology research and advisory company – they have selected Five9 as a leader in CCAAS.

Five9 delivers solutions with a laser focus on reliability, security, compliance, and scalability. Gartner recognized Five9 for its ease and excellence in execution. The Five9 Virtual Contact Center (VCC) is an end-to-end solution for enterprise contact centers. Using Five9 technology, contact centers improve agent productivity while driving up customer satisfaction and loyalty.

Five9 features include:

  • Automated Call Distributor (ACD) and Computer Telephony Integration (CTI)
  • Phone, Web, Chat, Email, Mobile, and Social Channels
  • Advanced Natural Language Processing (NLP)
  • Sophisticated management applications
  • Pre-packaged CRM integrations with Salesforce, Oracle, Microsoft, NetSuite, and Zendesk
  • Reliable, Secure, Compliant and Scalable Platform

The Gartner Magic Quadrant determined that Five9 delivers best-in-class solutions designed to create more successful customer interactions while increasing contact center productivity. Get immediate access to the report or Call us at 1-800-553-8159 to learn more.

CCaaS Gartner Magic Quadrant

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with...

Omnichannel Contact Center: Engage Your Customers

Use omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations. Add Intelligent Routing and ensure that every interaction is delivered to the right resource at the right time, every time. With our channel hopping and escalation features, you are empowered to create true consumer-centric omnichannel experiences.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

Call 1-800-553-8159 for More Information