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CCaaS Gartner Magic Quadrant

CCaaS - Gartner Magic Quadrant Places Five9 as Leader

You make sure you hire the best people. You deliver the best product and services. Check and Check, but how do you ensure you select the best Contact Center as a Solution (CCaaS) available to give your team the world-class tools they need to excel and build your business? Gartner, Inc. is an objective and insightful information technology research and advisory company – they have selected Five9 as a leader in CCAAS.

Five9 delivers solutions with a laser focus on reliability, security, compliance, and scalability. Gartner recognized Five9 for its ease and excellence in execution. The Five9 Virtual Contact Center (VCC) is an end-to-end solution for enterprise contact centers. Using Five9 technology, contact centers improve agent productivity while driving up customer satisfaction and loyalty.

Five9 features include:

  • Automated Call Distributor (ACD) and Computer Telephony Integration (CTI)
  • Phone, Web, Chat, Email, Mobile, and Social Channels
  • Advanced Natural Language Processing (NLP)
  • Sophisticated management applications
  • Pre-packaged CRM integrations with Salesforce, Oracle, Microsoft, NetSuite, and Zendesk
  • Reliable, Secure, Compliant and Scalable Platform

The Gartner Magic Quadrant determined that Five9 delivers best-in-class solutions designed to create more successful customer interactions while increasing contact center productivity. Get immediate access to the report or Call us at 1-800-553-8159 to learn more.



CCaaS Gartner Magic Quadrant

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information