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Empower Agents with Power Dialing and Easy Click to Call

Every call center operation is unique and dynamic. "Click-to-call" is becoming a major influence on call center productivity. Telemarketing requires agents to be agile and plan their outbound calls proactively. To build your call center on a strong foundation, take advantage of Five9's automated dialer options and improve productivity by 300%.

Five9 offers powerful dialing such as click-to-call and instant screen pop coordinated with call delivery to actively engage with customers. Using our dialer options agents are at peak efficiency. The sophisticated algorithms allow you to calculate the dialing rates using agent availability and call rate history. The dialers determine the pace of the calls by taking into consideration metrics on schedule, average handling time, and number of contacts,

To improve customer retention, raise profitability, and achieve bottom-line growth, Five9 also offers

  • Predictive Dialers — agents only get calls that are answered by a live person
  • Progressive Dialers — only dial when agents are available, ensuring your contact rates increase and abandoned calls are limited
  • Preview Dialers — delivers essential information to agents so they better prepare for their next call before dialing

Leverage the Five9 "click-to-call" option and add more contacts per hour. Contact us at 1-800-553-8159, watch our video demo, and let's make a great team.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information