Every call center operation is unique and dynamic. "Click to call" is becoming a major influence on call center productivity. Telemarketing requires agents to be agile and plan their outbound calls proactively. To build your call center on a strong foundation, take advantage of Five9's automated dialer options and improve productivity by 300%.
Five9 offers powerful dialing such as click-to-call and instant screen pop coordinated with call delivery to actively engage with customers. Using our dialer options agents are at peak efficiency. The sophisticated algorithms allow you to calculate the dialing rates using agent availability and call rate history. The dialers determine the pace of the calls by taking into consideration metrics on schedule, average handling time, and number of contacts,
To improve customer retention, raise profitability, and achieve bottom-line growth, Five9 also offers
Leverage the Five9 "click to call" option and add more contacts per hour. Contact us at 1-800-553-8159, watch our video demo, and let's make a great team.