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Cloud Analytics

Accurate Cloud Contact Center Analytics

Moving your contact center to the cloud gives you the benefit of scalability and business agility, which was lacking in on-premise systems. Five9 gives you the much needed control to scale your contact center operations, as required.

Five9’ cloud contact center platform helps you balance costs and customer expectations. With our accurate cloud analytics, you can:

  • Monitor each customer interaction from every communication channel
  • Handle a large amount of information much faster and more safely
  • Get visibility into the volume and distribution of billions of calls traveling through the cloud

Five9 cloud analytics gives you everything to review and measure performance, and gain insight into performance metrics - to take action before an issue gets out of control.To transform your contact services and optimize occupancy rates with real-time insights, operational controls, and the ability to scale on demand, partner with Five9. 

Click on the right and get a quote or talk to one of the many experts at Five9. 

Cloud Analytics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information