Cloud Computing Examples

Leverage the Cloud for Your Contact Center

Cloud computing is fast replacing the on-premise solutions offering the potential to be more efficient, and to save money on resources. With customers demanding more - faster service, knowledgeable agents, and multiple ways to communicate, you need to leverage the cloud for your contact center.

Five9 is the market leader in cloud-based call center software, offering reliability that has gained the trust of hundreds of companies across geography.

The cloud-based Virtual Call Center, powered by the largest engineering team, includes unparalleled capabilities for outbound, inbound, and blended call centers. You can leverage a first-of-its-kind Cloud Computing Platform for Call Centers that uses web services technology.

Some of the basic advantages of Cloud computing are:

  • Accessibility and ubiquity and business agility
  • Allows you to view, edit, create and upload files with a compatible device anywhere
  • Includes sync features that update files across devices
  • Files can be stored on separate servers
  • Retrieve data as and when required
  • Flexibility — Pay as you grow with monthly per user fees
  • Ensures the system is always available when you need it

Deploy quickly, scale on demand because today’s customers demand more: Faster service, knowledgeable agents, and a variety of ways to communicate. Call us at 1-800-553-8159 to talk to a Five9 expert, or simply click on "Get Info," to learn more. 

Cloud Computing Examples

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with...

Omnichannel Contact Center: Engage Your Customers

Use omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations. Add Intelligent Routing and ensure that every interaction is delivered to the right resource at the right time, every time. With our channel hopping and escalation features, you are empowered to create true consumer-centric omnichannel experiences.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

Call 1-800-553-8159 for More Information