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Contact Center Analytics

Five9 Reporting: Top Contact Center Analytics

Every contact center relies on statistics to measure performance. To maximize agent productivity at all times, you need to derive contact center analytics to gain control of internal operations. You need to measure existing processes through specific metrics.

To get actionable insights on contact center operations, you need Five9 Reporting.

The Five9 Reporting solution delivers both real-time and historical analytics based on contact center best practices. The key features include:

  • Real-time statistics on call numbers, FCR, ACD, etc, via the Five9 Supervisor Application
  • Simple and easy-to-use dashboards including the alerts feature for a variety of interactions
  • Historical reports based on operational trends and business best practices
  • Graphical and customization capabilities for easy reporting

A Supervisor App for iPad lets you manage agents while outside the contact center. From managing agents and contact center from anywhere, to increasing their floor time, Five9 contact center analytics help you get the complete picture. Get started by clicking on "Get Info" for a free quote and to talk with an expert from Five9. 

Contact Center Analytics

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information