Every contact center relies on statistics to measure performance. To maximize agent productivity at all times, you need to derive contact center analytics to gain control of internal operations. You need to measure existing processes through specific metrics.
To get actionable insights on contact center operations, you need Five9 Reporting.
The Five9 Reporting solution delivers both real-time and historical analytics based on contact center best practices. The key features include:
A Supervisor App for iPad lets you manage agents while outside the contact center. From managing agents and contact center from anywhere, to increasing their floor time, Five9 contact center analytics help you get the complete picture. Schedule a demo to learn more about our Reporting features.