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Contact Center Analytics

Five9 Reporting: Top Contact Center Analytics

Every contact center relies on statistics to measure performance. To maximize agent productivity at all times, you need to derive contact center analytics to gain control of internal operations. You need to measure existing processes through specific metrics.

To get actionable insights on contact center operations, you need Five9 Reporting.

The Five9 Reporting solution delivers both real-time and historical analytics based on contact center best practices. The key features include:

  • Real-time statistics on call numbers, FCR, ACD, etc, via the Five9 Supervisor Application
  • Simple and easy-to-use dashboards including the alerts feature for a variety of interactions
  • Historical reports based on operational trends and business best practices
  • Graphical and customization capabilities for easy reporting

A Supervisor App for iPad lets you manage agents while outside the contact center. From managing agents and contact center from anywhere, to increasing their floor time, Five9 contact center analytics help you get the complete picture. Schedule a demo to learn more about our Reporting features.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.