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Contact Center Definition

Contact Center Definition — Discover What Matters Most

The success of any business today depends on delivering a good customer experience. Contact centers help with selling, building, and  nurturing those relationships. To improve the customer experience, your contact center today needs to utilize the current best practices. How do you make that happen?

Five9 is a world leader in solutions for customer interactions. With our tools you will have instant access to all current data. Benefits include:

  • Ability to immediately route calls to the right spot
  • Optimal integration with your existing data store
  • Improvement in customer interaction and possibility of positive results on the first call

Five9 is built on a trusted platform that is reliable, secure, compliant, and scalable. To learn more, click on "Get Info." One of our experts at Five9 will contact you to provide pricing options and answer any questions you might have. You can also call us today at 1-800-553-8159.

Contact Center Definition

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information