Contact Center For Dummies

Contact Center For Dummies — Easier than you think!

You are no dummy and know it's time to get your call center in the cloud. Successful call centers require the right cloud technology, management skills, and well-trained agents to maximize company revenue and achieve the call center’s business goals. Before organizations place their contact center operations in the cloud, they need the confidence that comes with knowing their business is in safe hands. Five9 is leading the way.

Five9 is the premier solution provider for cloud contact center solutions. We are committed to the confidentiality, integrity, and availability of the client data and use top class solutions to process secure call transactions. We deliver scalable cloud contact centers at an affordable cost of ownership. Utilize inbound customer care, outbound marketing, or multichannel marketing services for engagement across all channels.

Five9’s Contact center services include:

  • Professional Services – A phased approach to implementation helping achieve clear and measurable results
  • Customer Support – Offers ongoing support resources even after the contact center is up and running
  • Training – Offers an online training program providing a solid foundation for administrators and supervisors

Five9 offers live, online, and instructor-led training sessions to help administrators and supervisors in specific contact center functionalities. Get immediate access to our experts by calling us at 1-800-553-8159, or simply click on "Get Info" to learn more.

Contact Center For Dummies

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.

Call 1-800-553-8159 for More Information