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Contact Center For Dummies

Contact Center For Dummies — Easier than you think!

You are no dummy and know it's time to get your call center in the cloud. Successful call centers require the right cloud technology, management skills, and well-trained agents to maximize company revenue and achieve the call center’s business goals. Before organizations place their contact center operations in the cloud, they need the confidence that comes with knowing their business is in safe hands. Five9 is leading the way.

Five9 is the premier solution provider for cloud contact center solutions. We are committed to the confidentiality, integrity, and availability of the client data and use top class solutions to process secure call transactions. We deliver scalable cloud contact centers at an affordable cost of ownership. Utilize inbound customer care, outbound marketing, or multichannel marketing services for engagement across all channels.

Five9’s Contact center services include:

  • Professional Services – A phased approach to implementation helping achieve clear and measurable results
  • Customer Support – Offers ongoing support resources even after the contact center is up and running
  • Training – Offers an online training program providing a solid foundation for administrators and supervisors

Five9 offers live, online, and instructor-led training sessions to help administrators and supervisors in specific contact center functionalities. Get immediate access to our experts by calling us at 1-800-553-8159, or simply click on "Get Info" to learn more.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information