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Contact Center Management

Contact Center Management for the Win

Contact Center management is a dynamic and multi-faceted job. Managers need to respond flexibly to the many changes in agent staffing needs, predict and act on peak times and seasonal campaigns, and often coordinate with both in-house and remote agents. Give your managers the best tools to run a smooth call center with Five9.

Your management team wears many hats - from providing phone support, to supporting inbound, outbound, blended, and omni-channel marketing, Five9 cloud-based call center software provides a comprehensive communication channel to manage a call center efficiently and ensures you have both happy agents and customers.

With proven methodology, Five9 helps to:

  • Manage and monitor business performance
  • Effectively track agent performance and metrics
  • Achieve clear measurable goals that fulfill business objectives

With Five9 on-demand software you have no capital costs, no expensive infrastructure and hardware, and no leased phone lines. It's a Win! Win! Win kind of a deal. Review the Gartner report to see why Five9 was named a leader in contact center management.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.