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Contact Center Management Training

Contact Center Management Training Options

You are ready to launch your contact center into the cloud with the latest technology, but can't afford a lot of downtime for training. Five9 understands that and has a multitude of choices for training in a quick and efficient way.

Five9 University provides a comprehensive collection of online training modules teaching to every capability of the Five9 Contact Center solution. We offer modules for all the role-based applications we provide. Training is available for agents, supervisors, and administrators. Each module quickly teaches the essential features and best practices.

Take your training, and your contact center, to the next level by attending:

  • Online Training - online training videos and live online instructor-led training webinars.
  • Instructor-led Training Courses - hands-on approach to help solidify concepts
  • Training Webinars - cover introductory content as well as best practices
  • Custom Training - define a custom curriculum for on-site or remote delivery

Don't delay because you are worried about the downtime and hassle of training. Five9 has you covered. We will have you quickly trained however works best for you. To learn more about the leading Five9 solutions, click on "Get Info" and connect with an expert. 

Contact Center Management Training

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information