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Contact Center Operations

Get the Complete Picture of Contact Center Operations

Contact centers are dynamic environments at the heart of your organization.. The agent workforce is evolving and day-to-day operations need to be monitored. Managers require comprehensive reporting data and insights into contact center operations to see how well their teams are performing. Five9 enables you to see the complete picture on contact center operations, trends, and rising challenges.

Five9 offers comprehensive overview of the contact center with its fully integrated Five9 Reporting Application. From historical and customizable reports, to Business Intelligence (BI) applications – Five9 has it all. Five9 enables you to get drill down stats on daily operations through its standard reports.

We offer reports on:

  • Call Logs
  • IVR paths and scripts
  • ACD queues
  • Campaign activity
  • List activity
  • Agent performance and workload statistics
  • Customer feedback

Armed with the most current information about your contact center operations, you operate more efficiently and optimize performance. Five9 provides a free custom quote for your business. Call us at 1-800-553-8159 today, or submit "Get Info," to  talk to an expert. 

Contact Center Operations

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information